Live Chat Software Market: Global Size, Share, Trends, Analysis And Research Report 2021 To 2026
According to the latest report by IMARC Group, titled, “Live Chat software Market : Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026“, the global live chat software market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of 7.4% during 2021-2026.
Live chat software is a medium utilized by online ventures and organizations to communicate with customers and provide real-time information. It offers several benefits, including reduced support cost, enhanced customer satisfaction and convenience, increased market reach, etc. Live chat software has extensive applications across diverse industries, including healthcare, automotive, aerospace, real estate, information technology (IT) and telecommunication, travel and tourism, education and training, BFSI, etc.
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Live Chat Software Market Trends:
The sudden outbreak of the COVID-19 pandemic has forced several organizations to work remotely. As a result, there is an increasing adoption of several real-time communication models, including live chat software. Furthermore, the rising deployment of cloud-based live chat software by various SMEs to expand their market reach is further propelling the market growth. Moreover, numerous companies are integrating customer relationship management tools with live chat software to improve customer experience and improve retention rate. Additionally, the growing adoption of live chat software by various end-use industries due to the emergence of new features, such as co-browsing and screen-sharing, social media integration, automated pop-up messages, and mobile support, also bolstering the market growth. Looking forward, IMARC Group expects the global live chat software market to exhibit strong growth during the next five years.
Global Live Chat Software Market 2021-2026 Analysis and Segmentation:
The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.
Comm100 Network Corporation, Freshdesk Inc. (Freshworks Inc.), Kayako, LiveChat Inc., Liveperson Inc., Logmein Inc., Provide Support LLC, Pure Chat Inc., SnapEngage LLC and Zendesk Inc.
The report has segmented the market on the basis of region, type, deployment type and application.
Breakup by Type:
- Informational Live Chat Systems
- Customer Service Live Chat Systems
- Sales Live Chat Systems
Breakup by Deployment Type:
Breakup by Application:
- IT and Consulting
- Retail and E-commerce
- Travel and Hospitality
Breakup by Region:
- North America: (United States, Canada)
- Asia Pacific: (China, Japan,India, South Korea, Australia, Indonesia, Others)
- Europe: (Germany, France,United Kingdom, Italy, Spain, Russia, Others)
- Latin America: (Brazil, Mexico, Others)
- Middle East and Africa
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Key highlights of the report:
- Market Performance (2015-2020)
- Market Outlook (2021- 2026)
- Porter’s Five Forces Analysis
- Market Drivers and Success Factors
- SWOT Analysis
- Value Chain
- Comprehensive Mapping of the Competitive Landscape
If you need specific information that is not currently within the scope of the report, we can provide it to you as a part of the customization.
IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.
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